We want you to have a smooth and satisfying shopping experience. If you are not fully happy with your purchase, our Return & Exchange Policy explains how you can request a return, replacement, or exchange.

1. Eligibility for Returns

You may request a return under the following conditions:

• Items must be returned within 7–14 days of delivery (you can set exact days).

• Products must be unused, unwashed, and in their original packaging.

• All tags, accessories, and documentation must be included.

Items that show signs of wear, damage, or alteration may not be eligible for return.

2. Non-Returnable Items

For hygiene, safety, or custom manufacturing reasons, the following items cannot be returned:

• Personalized or custom-made products

• Sale or discounted items

• Gift cards or vouchers

• Used or damaged products

Please check product descriptions for any additional non-returnable conditions.

3. Exchanges

If you want to exchange an item for a different size, color, or model:

• Exchange requests must be submitted within the return time frame

• Exchanges depend on product availability

• If the requested item is unavailable, you may receive a refund or store credit

4. Return Process

To start a return or exchange:

1. Contact us through our Contact page or email us with your order number

2. Our team will review your request and provide return instructions

3. Pack the product securely and send it back to the address we provide

4. Once we receive and inspect the item, we will process your return, exchange, or refund

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

5. Damaged or Incorrect Items

If you received a defective, damaged, or wrong product:

• Contact us within 48 hours of delivery

• Share clear photos of the issue

• We will provide a free replacement or full refund after verification

6. Refunds

Approved refunds will be issued through the original payment method. Processing time may vary depending on your bank or payment provider. Delivery charges are non-refundable unless the return is due to our error.

7. Policy Updates

We may update this Return & Exchange Policy from time to time. Any changes will be posted on this page.